Managing development of customer support tooling across complex insurance journeys.

Assurant is a global insurance business. We worked out of Crewe on its customer support tooling in 2019, through an agency partner.

We came in at UX and front-end tech lead level, with responsibility covering back-end development as well.

Support tooling is worth what its picture of the customer's situation is worth, and an insurance journey with a lot of steps in it gives the tooling plenty to keep straight.

We managed the front-end and back-end development of customer support tools across complex insurance journeys.

C# and React, Node.js and SQL, with RabbitMQ in the stack.

Our record names the role, the tooling and the technology behind it, and stops there.

It does not say which journeys the tools covered, how many people we managed, what state the tooling was in when we picked it up, or how the work was split with the rest of the team. No figure is recorded for the engagement.